Patient Rights & Responsibilities

Patient Rights

  1. The patient has the right to confidentiality of all of their personal health information. Individuals or organizations that are not involved in the patient’s care, may not have access to their personal health information, without the patient’s written consent, or without the patient’s power of attorney on file.
  2. The patient must be counseled on all prescriptions filled at the pharmacy. If prescriptions are delivered or shipped out, a counseling instruction form will be enclosed with contact information.
  3. The patient has the right to obtain services regardless of race, nationality, sex, age, sexual orientation, physical and/or mental disabilities, diagnosis or religious affiliation.
  4. The patient has the right to considerate and respectful service from all staff members of the pharmacy.
  5. The patient has the right to make informed decisions about their care, including choosing their own prescribers, and pharmacy providers.
  6. The patient has the right to reasonable continuity of care and service.
  7. The patient will be contacted if there are any dispensing errors, recalls, or modifications in prescriptions phoned in by their prescriber.
  8. All medications dispensed to the patient will be carefully checked for medication and dose accuracy, and all drug interactions including but not limited to disease state, other prescription drugs, OTC drugs, food, and herbal and vitamin supplements.
  9. The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.
  10. The patient can contact New London Specialty Pharmacy with any complaints regarding medications or service by calling 212-414-9751 or through our website, www.newlondonspecialtypharmacy.com.

Patient Responsibilities

  1. The patient should provide the pharmacy with all complete relevant medical information.
  2. The patient should follow all medication instructions, and all medications should be taken solely for the purpose that they were prescribed for.
  3. The patient should promptly notify the pharmacy of any changes to their address and contact information or change in insurance coverage.
  4. The patient should immediately notify the pharmacy of any changes concerning their prescriber or prescriber’s prescription
  5. The patient should make inquiries to the pharmacist if there is any question about treatment.
  6. If unavailable for a planned delivery, the patient should notify the pharmacy to reschedule.
  7. Except where contrary to federal or state law, the patient is responsible for any charges in which the patient’s insurance company does not pay.

Notice of Privacy Practices

Our organization is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. By law, we must follow the terms of the notice of privacy practices that we have in effect at the time.

For more information about New London Specialty Pharmacy, check out our FAQ's, complete our online form or call us at 212-414-9755.

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