Frequently Asked Questions
Who are you?
Since 1960, New London Pharmacy has served the needs of our community and beyond. Today, we have expanded into two pharmacies; our original pharmacy, that continues to serve our community and a specialty pharmacy that combines clinical expertise with personal passion to achieve maximum outcomes. Our specialty-care your optimal wellness.
We team with our PATIENTS to improve their heath and their lives through drug therapies and personal service.
Our PRESCRIBERS trust us to deliver the best outcomes by delivering the best care available in the most efficient manner available.
To our PARTNERS we are at the forefront of modern healthcare, bringing innovation, clarity, and passion to everything we do.
What do you offer?
Personalized patient care
Our specialty trained staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have. We are available for you 24/7.
Collaboration with your Doctor
We will always keep the lines of communication open between you and your doctors and caregivers. We are here to make sure any difficulties you may be having with your treatment are addressed immediately with your physicians.
Getting your medications and medical supplies quickly and efficiently is paramount. We will be in close contact with you during your treatment, and will be your healthcare advocate.
Treatment can be costly, and we will help you navigate through the complexities of the healthcare system to explore every option available to you. Our relationships with insurers will help provide you with information and explanations of your drug and medical benefits. Your quality of care is our highest mission.
We offer fast and convenient delivery to your home, workplace, or the location you prefer.
Our New London Specialty Pharmacy staff is available 24 hours a day, 7 days a week. We are always here to answer any questions or address any concerns you may have.
What is a Specialty Pharmacy?
AMCP defines “specialty pharmacy” with reference to the additional services providing, writing:
“Specialty pharmacies are distinct from traditional pharmacies in coordinating many aspects of patient care and disease management. They are designed to efficiently deliver medications with special handling, storage, and distribution requirements with standardized processes that permit economies of scale. Specialty pharmacies are also designed to improve clinical and economic outcomes for patients with complex, often chronic and rare conditions, with close contact and management by clinicians. Health care professionals employed by specialty pharmacies provide patient education, help ensure appropriate medication use, promote adherence, and attempt to avoid unnecessary costs. Other support systems coordinate sharing of information among clinicians treating patients and help patients locate resources to provide financial assistance with out-of-pocket expenditures.”
AMCP is The Academy of Managed Care Pharmacy
Where are you located?
We are located at 246 Eighth Avenue, 2nd Floor, Suite A, New York, NY 10011
What are your hours?
We are open Mon-Fri 9 to 6 and a Pharmacist is available 24 hours a day/365 days a year after hours and weekends.
What is your contact information?
Main: 212 414 9755
What is your philosophy?
The goal of New London Specialty Pharmacy is patient dedication and to provide high-quality pharmaceutical services. Through an innovative, personalized approach and strong community ties with physicians, biopharmaceutical representatives, and other health care providers, New London Specialty Pharmacy is perfectly positioned to enhance lives and promote the well-being of its patients.
What are your accreditation's?
We are URAC accredited in the following specific disease states:
Pediatric and Adult Transplant, High Risk Pregnancy, HIV/AIDS, Hepatitis C.
What is URAC?
Utilization Review Accreditation Commission (URAC) is healthcare’s largest and one of the most prestigious accrediting bodies with over 600 organizations and companies accredited worldwide.
Accreditation signifies to consumers that they can be confident in a product or services safety and quality.
New London Specialty Pharmacy is accredited by Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of standards. ACHC is a third-party accreditation organization that has developed the highest national standards that providers are measured against in order to illustrate their ability to effectively and efficiently deliver quality healthcare products and services to consumers.
Accreditation requires healthcare organizations to demonstrate compliance with specific quality and process standards. By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care. If you have any concerns about the product or service that you receive from New London Specialty Pharmacy, you may contact ACHC directly at 855-937-2242.
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Do you offer copay assistance?
- We offer eligible patients copay assistance through manufacturer assistance programs
- Eligible patients can and will be enrolled into https://www.panfoundation.org/
- Payment plan options provided by pharmacy may be determined upon receipt of financial assistance form found in welcome kit.
What are your business concentrations?
What forms of payment do you accept?
We accept wire transfer, and most major credit cards, including: MasterCard, Visa, Discover and American Express.
How do I get my medications from your pharmacy?
Simply call us at 212.414.9755 or toll-free 877.738.7987. We will be happy to work with your physician to make sure your prescriptions are filled properly. We are also able to coordinate handling (even refrigeration) and delivery of your medications.
My doctor told me I will need to inject some of the medications myself, and I’ve never done this. Can you help me?
Our specially trained staff would be happy to help you by either showing you in person or providing you guidance via telephone. We also have literature and websites available for you to refer to should you wish.
Can I get all my prescriptions through your pharmacy?
Absolutely. We treat our patients in entirety. Please let us know of all of your prescriptions and we will ensure they are all filled properly and let you know if there are any possible drug-to-drug interactions.
Do I have to be there to sign for the prescription when it is delivered?
A signature either by you or your preauthorized representative is required upon delivery.
Do you offer Saturday delivery?